{% load i18n %} {% load i18n %} {% load static %} {% include 'filter_tags.html' %} {% load mathfilters %} {% load basefilters %} {% load helpdeskfilters %} {% if my_tickets or allocated_tickets or all_tickets %}
{% if my_tickets %}
{% trans "Ticket ID" %}
{% trans "Title" %}
{% trans "Owner" %}
{% trans "Type" %}
{% trans "Forward to" %}
{% trans "Assigned to" %}
{% trans "Status" %}
{% trans "Priority" %}
{% trans "Tags" %}
{% trans "Actions" %}
{% for ticket in my_tickets %}
{{ticket.ticket_type.prefix}}{{ ticket.id|stringformat:"03d" }}
{{ticket.title}}
{{ticket.employee_id}}
{{ticket.ticket_type}}
{{ticket.get_raised_on}}
{{ticket.assigned_to.all|join:" , "}}
{{ticket.get_status_display}}
{% if ticket.priority == 'low' %}
{% csrf_token %}
{% for i in "321" %} {% endfor %}
{% elif ticket.priority == 'medium' %}
{% csrf_token %}
{% for i in "321" %} {% endfor %}
{% else %}
{% csrf_token %}
{% for i in "321" %} {% endfor %}
{% endif %}
{{ticket.tags.all|join:" , "}}
{% if ticket.is_active %}
{% csrf_token %}
{% else %}
{% csrf_token %}
{% endif %} {% if ticket.status == 'new' %}
{% csrf_token %}
{% else %} {% endif %}
{% endfor %}
{% trans "Page" %} {{ my_tickets.number }} {% trans "of" %} {{ my_tickets.paginator.num_pages }}.
{% else %}
{% trans "No search result found!" %}
{% endif %}
{% if allocated_tickets %}
{% trans "Ticket ID" %}
{% trans "Title" %}
{% trans "Owner" %}
{% trans "Type" %}
{% trans "Forward to" %}
{% trans "Assigned to" %}
{% trans "Status" %}
{% trans "Priority" %}
{% trans "Tags" %}
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
{% trans "Actions" %}
{% endif %}
{% for ticket in allocated_tickets %}
{{ticket.ticket_type.prefix}}{{ ticket.id|stringformat:"03d" }}
{{ticket.title}}
{{ticket.employee_id}}
{{ticket.ticket_type}}
{{ticket.get_raised_on}}
{{ticket.assigned_to.all|join:" , "}}
{{ticket.get_status_display}}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %} {% if ticket.priority == 'low' %}
{% csrf_token %}
{% for i in "321" %} {% endfor %}
{% elif ticket.priority == 'medium' %}
{% csrf_token %}
{% for i in "321" %} {% endfor %}
{% else %}
{% csrf_token %}
{% for i in "321" %} {% endfor %}
{% endif %} {% else %} {% if ticket.priority == 'low' %}
{% for i in "321" %} {% endfor %}
{% elif ticket.priority == 'medium' %}
{% for i in "321" %} {% endfor %}
{% else %}
{% for i in "321" %} {% endfor %}
{% endif %} {% endif %}
{{ticket.tags.all|join:" , "}}
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
{% if perms.helpdesk.change_ticket or perms.helpdesk.change_claimrequest or request.user.employee_get|is_department_manager:ticket %} {% else %} {% if ticket|calim_request_exists:request.user.employee_get or request.user.employee_get in ticket.assigned_to.all %} {% else %} {% endif %} {% endif %} {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %} {% endif %} {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %} {% if ticket.is_active %}
{% csrf_token %}
{% else %}
{% csrf_token %}
{% endif %} {% endif %} {% if perms.helpdesk.delete_ticket %} {% if ticket.status == 'new' %}
{% csrf_token %}
{% else %} {% endif %} {% endif %}
{% endif %}
{% endfor %}
{% trans "Page" %} {{ allocated_tickets.number }} {% trans "of" %} {{ allocated_tickets.paginator.num_pages }}.
{% else %}
{% trans "No search result found!" %}
{% endif %}
{% if all_tickets %}
{% trans "Ticket ID" %}
{% trans "Title" %}
{% trans "Owner" %}
{% trans "Type" %}
{% trans "Forward to" %}
{% trans "Assigned to" %}
{% trans "Status" %}
{% trans "Priority" %}
{% trans "Tags" %}
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
{% trans "Actions" %}
{% endif %}
{% for ticket in all_tickets %}
{{ticket.ticket_type.prefix}}{{ ticket.id|stringformat:"03d" }}
{{ticket.title}}
{{ticket.employee_id}}
{{ticket.ticket_type}}
{{ticket.get_raised_on}}
{{ticket.assigned_to.all|join:" , "}}
{{ticket.get_status_display}}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %} {% if ticket.priority == 'low' %}
{% csrf_token %}
{% for i in "321" %} {% endfor %}
{% elif ticket.priority == 'medium' %}
{% csrf_token %}
{% for i in "321" %} {% endfor %}
{% else %}
{% csrf_token %}
{% for i in "321" %} {% endfor %}
{% endif %} {% else %} {% if ticket.priority == 'low' %}
{% for i in "321" %} {% endfor %}
{% elif ticket.priority == 'medium' %}
{% for i in "321" %} {% endfor %}
{% else %}
{% for i in "321" %} {% endfor %}
{% endif %} {% endif %}
{{ticket.tags.all|join:" , "}}
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %} {% endif %} {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %} {% endif %} {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %} {% if ticket.is_active %}
{% csrf_token %}
{% else %}
{% csrf_token %}
{% endif %} {% endif %} {% if perms.helpdesk.delete_ticket %} {% if ticket.status == 'new' %}
{% csrf_token %}
{% else %} {% endif %} {% endif %}
{% endif %}
{% endfor %}
{% trans "Page" %} {{ all_tickets.number }} {% trans "of" %} {{ all_tickets.paginator.num_pages }}.
{% else %}
{% trans "No search result found!" %}
{% endif %}
{% else %}

{% trans "There are no tickets at the moment." %}

{% endif %}