{% load static %} {% load i18n %} {% load mathfilters %} {% load helpdeskfilters %} {% include 'filter_tags.html' %} {% if my_tickets or allocated_tickets or all_tickets %}
{% if my_tickets %}
{% for status, label in ticket_status %}
{{label}}
{% for ticket in my_tickets %} {% if ticket.status == status %}
{{ticket|truncatechars:15}}
{{ticket.created_date}}
{% if ticket.assigned_to.all %} {% endif %}
{% endif %} {% endfor %}
{% endfor %}
{% else %}
{% trans "No search result found!" %}
{% endif %}
{% if allocated_tickets %}
{% for status, label in ticket_status %}
{{label}}
{% for ticket in allocated_tickets %} {% if ticket.status == status %}
{{ticket|truncatechars:15}}
{{ticket.created_date}}
    {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
  • {% trans "Claim Requests" %}
  • {% else %} {% if not ticket|calim_request_exists:request.user.employee_get and request.user.employee_get not in ticket.assigned_to.all %}
  • {% trans "Claim" %}
  • {% else %} {%if not perms.helpdesk.change_ticket or not request.user.employee_get|is_department_manager:ticket or not perms.helpdesk.delete_ticket %} {% trans "Can't claim again" %} {% endif %} {% endif %} {% endif %} {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
  • {% trans "Edit" %}
  • {% endif %} {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %} {% if ticket.is_active %}
  • {% trans "Archive" %}
  • {% else %}
  • {% trans "Un-archive" %}
  • {% endif %} {% endif %} {% if perms.helpdesk.delete_ticket %} {% if ticket.status == 'new' %}
  • {% csrf_token %}
  • {% endif %} {% endif %}
{% if ticket.assigned_to.all %} {% endif %}
{% endif %} {% endfor %}
{% endfor %}
{% else %}
{% trans "No search result found!" %}
{% endif %}
{% if all_tickets %}
{% for status, label in ticket_status %}
{{label}}
{% for ticket in all_tickets %} {% if ticket.status == status %}
{{ticket|truncatechars:15}}
{{ticket.created_date}}
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket %}
    {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
  • {% trans "Edit" %}
  • {% endif %} {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %} {% if ticket.is_active %}
  • {% trans "Archive" %}
  • {% else %}
  • {% trans "Un-archive" %}
  • {% endif %} {% endif %} {% if perms.helpdesk.delete_ticket %} {% if ticket.status == 'new' %}
  • {% csrf_token %}
  • {% endif %} {% endif %}
{% endif %}
{% if ticket.assigned_to.all %} {% endif %}
{% endif %} {% endfor %}
{% endfor %}
{% else %}
{% trans "No search result found!" %}
{% endif %}
{% else %}

{% trans "There are no tickets at the moment." %}

{% endif %}